We include one 6-pack of 304 stainless steel inserts.

You can add extra packs, and those come with silicone lids to make meal prep and storage easier. Each insert holds 5.5 fl oz.

A backup battery can keep basic functions running—but not true
refrigeration. Cooling requires real power, and a small battery wouldn’t
maintain safe food temperatures. We designed SoCool like a real
refrigerator: powerful, reliable, and built for real-world use. If power is lost, food should be removed just as you would with your own home refrigerator.
Small batteries can’t keep food cold, which is why we focused on a
high-performance cooling system instead of a gimmicky backup battery.

SoCool currently ships within the contiguous United States.

Be the first to know when we expand shipping regions by subscribing to our mailing list.

Any food that can be stored in your home refrigerator can be used with SoCool. Consult your veterinarian on the best food choices for your pet and the appropriate storage duration.

The manufacturer's warranty is valid for 6 months from the delivery date and covers any manufacturing defects. During this period, we provide troubleshooting support, online assistance, and repair services.

The refrigeration system is detached from the bowl after it is dispensed
allowing it to warm closer to room temperature with time, however it
does not actively heat up the food. We found in our testing that warming
food causes it to dry out and spoil faster.

Not at this time. We are actively looking into an add on feature to offer you the most flexibility.

We took this into consideration with our design. Although the feeder
requires insulation on top to maintain temperature and moisture, we have
used a graduated edge spanning 8 inches at the bowl opening to allow
adequate room for our more sensitive felines.

Scan the QR code included in the box to access the Quick Setup Guide.
For more detailed instructions, visit our complete User’s Manual under the Resources tab on our website.

Yes, Use the SmartLife app to manage schedules and settings “on the go”

Yes, you can share the SmartLife app with other family members or pet
caretakers to ensure your pet's feeding schedule is maintained
seamlessly.

No, the device is configured at 40°F and below to ensure safe food storage temperatures.

Yes, this device has its own internal clock and will continue delivering
food on schedule even without WIFI. If you have enabled off line
notifications in your app's settings you will receive a push
notification from our servers indicating your device is offline.

After years of testing, no curious pet has ever broken in.

SoCool’s final design features a double-locking mechanism for extra security.

The interior plastic meal tray, stainless steel inserts, and silicone
lids are all dishwasher safe when placed on the top shelf. However, the
device itself, including the lid, must not be submerged in water or
washed in the dishwasher. To clean the body of the device, please wipe
with a damp cloth and mild detergent.

SoCool is literally so cool in this way offering superior flexibility in how feeding works. In the app, you can choose “Stop Delivery after 5th Rotation” or switch to continuous feeding.

When you select Stop Delivery after 5th Rotation, the device stops once the final portion is served. You’ll see the count of delivered meals with each rotation, you’ll get a reminder when the last portion is delivered, and the LED will turn red to let you know it’s time to refill. The tray stays in place so there’s no chance of old food being cycled again.

If you prefer ongoing rotation, you can choose continuous feeding instead and the device will keep following your schedule. Both options are there so you can feed your pet exactly the way you want while keeping everything fresh, safe, and easy to manage.

This is normal and helps keep the meal chambers hydrated. As part of regular care, wipe the cooling plate once a week to clear excess condensation. The easiest way is to give it a quick wipe each time you refill meals, so food debris and moisture don’t build up and interfere with delivery.

You can also switch on Maintenance Mode to pause cooling for 10 minutes, let the ice melt, and clean without any stress.

Black Friday and flash sales are limited-time surprise offers available only during that window. Sale pricing applies to new orders placed during the promotion period, and we’re not able to adjust prices on previous purchases.