While the bowl tray is made from BPA-free plastic, it includes a 6-pack of certified 304 stainless steel inserts.

An optional add-on set with custom-fit lids is also available for easy storage and meal prep.

A backup battery can keep basic functions running—but not true
refrigeration. Cooling requires real power, and a small battery wouldn’t
maintain safe food temperatures. We designed SoCool like a real
refrigerator: powerful, reliable, and built for real-world use. If power is lost, food should be removed just as you would with your own home refrigerator.
Small batteries can’t keep food cold, which is why we focused on a
high-performance cooling system instead of a gimmicky backup battery.

SoCool currently ships within the contiguous United States.

Be the first to know when we expand shipping regions by subscribing to our mailing list.

Any food that can be stored in your home refrigerator can be used with SoCool. Consult your veterinarian on the best food choices for your pet and the appropriate storage duration.

The manufacturer's warranty is valid for 6 months from the delivery date and covers any manufacturing defects. During this period, we provide troubleshooting support, online assistance, and repair services.

The refrigeration system is detached from the bowl after it is dispensed
allowing it to warm closer to room temperature with time, however it
does not actively heat up the food. We found in our testing that warming
food causes it to dry out and spoil faster.

Not at this time. We are actively looking into an add on feature to offer you the most flexibility.

We took this into consideration with our design. Although the feeder
requires insulation on top to maintain temperature and moisture, we have
used a graduated edge spanning 8 inches at the bowl opening to allow
adequate room for our more sensitive felines.

Scan the QR code included in the box to access the Quick Setup Guide.
For more detailed instructions, visit our complete User’s Manual under the Resources tab on our website.

Yes, Use the SmartLife app to manage schedules and settings “on the go”

Yes, you can share the SmartLife app with other family members or pet
caretakers to ensure your pet's feeding schedule is maintained
seamlessly.

No, the device is configured at 40°F and below to ensure safe food storage temperatures.

Yes, this device has its own internal clock and will continue delivering
food on schedule even without WIFI. If you have enabled off line
notifications in your app's settings you will receive a push
notification from our servers indicating your device is offline.

After years of testing, no curious pet has ever broken in.

SoCool’s final design features a double-locking mechanism for extra security.

The interior plastic meal tray, stainless steel inserts, and silicone
lids are all dishwasher safe when placed on the top shelf. However, the
device itself, including the lid, must not be submerged in water or
washed in the dishwasher. To clean the body of the device, please wipe
with a damp cloth and mild detergent.

Absolutely Not! This was an extremely important feature for us. We
noticed with our beta testers that because SoCool is so easy to use they
quickly forgot which day they were on. We have built in an automatic
stop after the 6th meal is delivered and the LED will display and stay
red until the reset button on the device is pushed. This button is
located conveniently just under the front of the device and becomes
intuitive to push with each refill of the food tray.

This is completely normal and actually helps maintain hydration in the meal chambers.
As part of SoCool’s regular maintenance, wipe the cooling plate weekly to remove excess condensation.
The easiest way to stay on top of this is to give the plate a quick wipe each time you refill meals - this keeps food debris and moisture buildup from interfering with meal delivery.